Privacy Policy

1. Introduction

FS Plant Extracts (“we,” “us,” or “our”) operates the website https://ledxian.cn/ and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, request a quote, place an order, or otherwise interact with our services.

By using our website, you consent to the practices described in this policy. If you do not agree with our policies, please do not access or use our site.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, shipping/billing address, and payment details (processed securely via third-party gateways).
  • Business Information: Product inquiries, order history, and communication records.
  • Automatically Collected Data: IP address, browser type, device information, pages visited, and usage patterns (via cookies and similar technologies).

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders and inquiries;
  • Respond to customer service requests;
  • Improve our website, products, and services;
  • Comply with legal obligations;
  • Send marketing communications (only with your consent, where required by law);
  • Prevent fraud and ensure security.

4. Legal Basis for Processing (GDPR Compliance)

Under the GDPR, we process your personal data based on one or more of the following lawful bases:

  • Contractual necessity: To fulfill orders or respond to your inquiries.
  • Legitimate interests: To improve our services, prevent fraud, and ensure website functionality.
  • Consent: For marketing communications (you may withdraw consent at any time).
  • Legal obligation: To comply with applicable laws and regulations.

5. Your Rights (GDPR & CCPA)

Under GDPR (EU/UK residents):
You have the right to:

  • Access, correct, or delete your personal data;
  • Restrict or object to processing;
  • Data portability;
  • Withdraw consent (without affecting the lawfulness of prior processing);
  • Lodge a complaint with a supervisory authority.

Under CCPA (California residents):
You have the right to:

  • Know what personal information we collect, use, or share;
  • Request deletion of your personal information (subject to exceptions);
  • Opt out of the “sale” of your personal information (note: we do not sell your data as defined by CCPA);
  • Non-discrimination for exercising your rights.

To exercise these rights, please contact us at [email protected] . We will respond within 30 days.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We may share data with:

  • Service providers: Payment processors, shipping carriers, and IT support (under strict confidentiality agreements);
  • Legal authorities: If required by law or to protect our rights, safety, or property.

All third parties are contractually obligated to protect your data in accordance with GDPR and CCPA standards.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA) or the United States, including China. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure adequate protection of your data as required by GDPR.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements—typically up to 5 years after your last interaction with us.

9. Security

We employ industry-standard technical and organizational measures (including encryption, access controls, and secure servers) to protect your data against unauthorized access, loss, or misuse.

10. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For questions, requests, or complaints regarding this Privacy Policy or your data rights, please contact:
Email: [email protected]
Website: https://ledxian.cn/